We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
Collecting personal information
We may collect, store and use the following kinds of personal information:
a) information about your computer and about your visits to and use of this website
b) information that you provide to us when registering with our website, subscribing to our newsletters, making a purchase or posting to our website in the form of reviews (including for but not limited to your name, delivery address, payment address, telephone numbers and email address)
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
Using personal information
Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
We may use your personal information to:
a) administer our website and business;
b) personalise our website for you;
c) send you goods purchased through our website;
d) send statements, invoices and payment reminders to you, and collect payments from you;
e) send you our email newsletter, if you have requested it (you may unsubscribe from this at any time through the link in the email or by calling us);
f) send you our marketing information, if you have requested it (you may unsubscribe from this at any time through the link in the email or by calling us);
g) keep our website secure and prevent fraud;
h) verify compliance with the terms and conditions governing the use of our website; and
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
Our website uses payment processing from PayPal and Square. Privacy policies and terms of service can be found on their respective websites. We are not responsible for any information held by them, nor the way in which that information is used.
Disclosing personal information
We may disclose your personal information to our employees, insurers, professional advisers, insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information:
a) to the extent that we are required to do so by law;
b) in connection with any ongoing or prospective legal proceedings;
c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate so as to enable us to use the information in accordance with this policy.
Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
Retaining personal information
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this section, we will retain documents (including electronic documents) containing personal data:
a) to the extent that we are required to do so by law;
b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Security of personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password and firewall-protected) servers.
All electronic financial transactions entered into through our website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping the password you use for accessing our website confidential; we will never ask you for your password (except when you log in to our website).
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
a) the payment of a fee (currently £10); and
b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
Third party websites
Our website will in time includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
Please let us know if the personal information that we hold about you needs to be corrected or updated where doing so is not possible through the “my account” section of the website.